home on tap

Strengthening the sense of community belonging through a pub
Service Design | Culture & Community | Individual Diploma Project
Basic Information
Time: 2020. 6- 2020. 8 ( 11 Weeks )
Supervisor: JONATHAN BALDWIN
Project Status: Achieved
My Role
'Home on Tap' is a self-initiated and self-derived diploma project for my final master study at Design Innovation and Service Design in Glasgow School of Art. My role included framing, planning, and executing the initial research, further engagement, analysis insights, developing prototype, and conducting concept tests.
image source: Jonathan Player
Project Overview
This project aims to explore the role of a community pub in creating a sense of community belonging and enhancing social well-being to help reverse the shutdown of a community pub.
Process & Approach
This project involved five phases, initial topic proposal, topic exploration, further engagement, initial ideation and test, and final challenge and solution.

During the initial desk research to decide the topic, I learned that in the UK, among different community institutions, pubs play a critical role in everyday social life as sites and icons in terms of leisure, lifestyle, consumption, and work. They provide a safe and neutral environment to allow people to engage in conversation with, and get to know better, other members of the local communities. Consider the consistently shutting down of the community pubs in Glasgow these years due to various factors. It might bring negative influences to people's social wellbeing and sense of a community. Therefore, I propose my general topic is strengthening the sense of community belonging through a pub.

After I set the target, I started to explore social well-being in a community pub as a start point. With further desk research, I focused more on the independent-run pubs as my definition of the community pubs. I found the distribution gap of typical community pubs between Northern and Southern wards in Glasgow, which led me to continue further engagement from the Southside. The six expert interviews helped me gain initial insights into the relationships among community pubs, community residents, and microscopic community cultures. ( See Figure.1 )

I selected three communities in the Southside, one northern community in Glasgow, and their four community pubs to do engaging case studies. With a combination of another six in-depth interviews, it helped me to figure out further the relationship between an independent-run pub and its located community. ( See Figure.2 and Figure.3 )

Based on the analysis of further engagement,  I summarized five critical roles involved in community pubs and the communities, and rethink the different origins of their senses of community belonging to inform the key initial insights. ( See Figure. 4 and Figure. 5)

I proposed six initial 'how might we' questions and eight initial ideas for the three critical roles, pub staff, regular drinkers, non-regulars, and non-drinkers based on my key insights. And I collected the feedback from five regular drinkers and four pub landlords. Those feedbacks helped me to decide on a final design challenge and refine my final solution. ( See Figure.6 - Figure.9)
Figure. 1 . Initial Research ( Desk Research + Expert Interview)
Figure. 2. Further engagement to further figure out the relationship between an independent-run pub and its located community
Figure. 3. Further Engagement Methods ( Case Study + Semi-structured In-Depth Interviews)
Figure. 4. An initial analysis example of further engagement based on one selected community and its community pubs
Figure. 5. Further analysis of key roles and their generation of sense of community belonging
Key Insights
1. Community Sense
Traditional community pubs may rely on attractingregular drinkers too much. They need to extend the community bond to non-regular drinkers and non-drinkers.

A part of traditional community pubs has the communitysense to play a role in caring for the customers and residents( e.g., taxiphone, daily call to regular customers, Saturday commute bus service, etc.).However, most of those services are for regular customers and residents.
2. Awareness of “ Public House”
Regular drinkers/ customers may  take the community pub as an entrance to get to know the community, even when they move to a new place. But non-regular drinkers or non-drinkers don’t have such a mindset.
3. Inherit the drinking culture
Regular drinkers may feel a gap in passing on traditional pub or drinking culture to the younger generation or the non-regular drinkers.
Figure. 6. Initial ideation and test to help decide a final design challenge and iterate feasible solutions rapidly.
Final Challenge and Solution
'Home on Tap' is a pub service currently to help the non-regular drinkers who are new to a community build the "Public House" mindset through a community pub.

It includes:
1. Assisting non-regular drinkers aware that a community pub could be an entrance to understand the community;
2. Helping the non-regular drinkers feel welcomed by the regulars;
3. Helping the pub landlords attract more non-regulars, even non-drinkers in the future, increasing their business.
Figure. 7. User groups (Target user groups and End-user groups) and personas of the solution
Figure. 8. Service Blueprint
Figure. 9. Postcards, one of the final three physical prototypes proposed based on the service process
Final Proposal
Please watch the video below to know the story of 'Home on Tap'
Please click
here
to read the full project process journal.